System Administrator/Technical Writer
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System Administrator/Technical Writer - San Antonio, TX

Job ID : 1606

Clearance required for this job : Full-Scope Poly

System Administrator/Technical Writer
Clearance Level: Full-Scope Poly
Location: San Antonio, TX

System Administrator/Technical Writer
Location : SAN ANTONIO, TX 78201
Minimum Clearance Level : TS/SCI plus Full-Scope Polygraph (Lifestyle)
Education Level : Bachelors

Job Description :

Provide support for implementation, troubleshooting and maintenance of IT systems.

Manages IT system infrastructure and any processes related to these systems.

Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.

Provide second level problem identification, diagnosis and resolution of problems.

Provide support for the dispatch system and hardware problems and remain involved in the resolution process.

Provide support for the escalation and communication of status to agency management and internal customers.

Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel.

Composes technical documents including user's manuals, training materials, installation guides, proposals, and reports.

Edits functional descriptions, system specifications user's manuals, special reports, or any other customer deliverables and documents.

Conducts research to ensure the use of proper technical terminology.

2 years experience in Unix, Linux and Microsoft operating systems. Shall have a working knowledge of system architectures and associated hardware: mainframe, mini, or client/server based
systems. Shall have at a minimum 1 year of technical writing experience.

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